Greenbelt are looking for an experienced Customer Care Officer.
This position is based in our Glasgow office, with responsibilities that cover all of our prestigious developments throughout the UK.
You will be accurately recording and responding to customer enquiries, working closely with a variety of specialist teams to provide resolutions – all within our important Customer Care Charter guidelines
Can you bring the following essential skills to fulfil this exciting role?
A genuine enthusiasm to always go above and beyond for Greenbelt customers
An extensive proven track record, qualification and/or experience in providing excellent Customer Service
The ability to manage incoming calls, emails and letters from customers and respond in a timely and professional manner – with excellent spoken and written communication skills
An unflappable temperament to work at your best in a fast-moving environment
Outstanding organisational skills to best prioritise a busy workload schedule and meet our Customer Care Charter timelines
A flexible approach that can adapt quickly to rapid changes in an ever-changing land management environment UK-wide
Competency in the use of management applications, tools and databases in order to operate our industry-leading, bespoke systems
The ability and willingness to liaise and build relationships with team members, other teams, customers, contractors, developers, council officers and elected members
Although not essential, we’d love if you also brought the following:
A background or qualification in Housing or Land Management Customer Services
Escalated complaint handling experience
A valid UK driving licence
